Friday, March 7, 2008

Thing 10. Wikis

I am a big fan of wiki software. When I started at Fastenal almost 2 years ago, there was very little documentation for my group. One of the first things I did was install MediaWiki(Wikipedia's software) on my workstation and started documenting things about servers, services, and policies as I learned them. After just a few months of doing that, everybody saw how easy and valuable that was, so we decided to purchase commercial wiki software. We chose Confluence which I had used in at my previous workplace. They were already using Jira from the same company for bug tracking, issue tracking, & project management, so it just made sense. I'm a big fan of Confluence, if you are looking for an enterprise class wiki with paid support. Its very easy to use and the permissions can be very granular.

I think all of the examples of libraries using wiki software in this "Thing" are great. There are lots of open source and hosted versions of wiki software out there, so the cost of entry can be very low. It's a great way to get some quick and dirty documentation started, and everybody can refine it.

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